Letter of Complaint

You are going to pretend to be Mrs. Jones and write a formal letter of Complaint to KLC Furniture and Appliance Store.

Students will go to the following links for information on letter of complaint:

 1. Definition of a Letter of Complaint

 2. Features of Letter of Complaint

http://www.businessballs.com/complaintsletters.htm

 3. How to write the letter of Complaint

http://www.writeexpress.com/complaint.htm

 4. Samples of a letter of Complaint and Interactive Task

http://elc.polyu.edu.hk/cill/eiw/complaintletter_constructor.htm

Students will be able to write a formal letter of complaint.